SDM COVID UPDATE

LAST UPDATED 05/04/2021



A message from our family to yours


Our priority is to ensure the well-being of our customers and colleagues, whilst supporting your motoring needs safely. You will find our latest response to coronavirus outlined below. We would encourage you to contact us if there is anything you want to discuss. Take care and stay safe.



WE ARE OPEN DURING LOCKDOWN

SERVICE, MOT, REPAIRS, BODYSHOP, PARTS OPEN AS NORMAL

SALES OPEN - SHOWROOMS OPEN - APPOINTMENT ONLY


New and Used Car Sales

Our SDM showrooms are currently open. This means our new and used car sales areas are open for physical visits, however, by appointment only. If you don't wish to visit us in person, our sales teams can also talk to you by phone and email or by request we can also arrange a video chat. They can even send you videos of our product range, to make sure we still meet any of your needs. Our range of new and used car offers are available to view on our website by clicking here

You can browse our selection of cars whilst following current social distancing guidelines. If you are collecting a new vehicle, this will still go ahead, but the handover will be outside, so make sure you bring a coat!


Service, MOT, Repair & Bodyshop

Our SDM service departments and Accident Repair Centre will continue to operate as normal within the social distancing guidelines we have had in place for many months. Our workshops remain fully operational for servicing, MOT and repairs.

To make sure we have safe distancing measures, an appointment-only system will be in place, with protective screens at our service desks.


Parts

Our parts departments are open as normal.

Contact Us


OPENING HOURS

Our opening hours across our Toyota, Mazda & Hyundai branches are as follows:

Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Service and Bodyshop 8.30 - 17.30 8.30 - 17.30 8.30 - 17.30 8.30 - 17.30 8.30 - 17.30 CLOSED CLOSED
Parts 8.30 - 17.30 8.30 - 17.30 8.30 - 17.30 8.30 - 17.30 8.30 - 17.30 CLOSED CLOSED
Sales 9.00 - 17.00 9.00 - 17.00 9.00 - 17.00
9.00 - 17.00
9.00 - 17.00
9.00 - 17.00 12.00 - 17.00



General FAQ

What are you doing to keep your showrooms safe for customers and employees?

We are putting social distancing measures in place, with clear signs throughout the showroom to support this. We are asking customers to only visit the dealership when necessary, when they are well, and with a prior appointment agreed, so that we can manage the number of people on site at any one time. We are regularly cleaning all spaces and surfaces throughout the Centre, including vehicles and keys which will be sanitised between every use.

We have a dedicated section on our website explaining the social distancing measures in place in our showrooms and a handy step by step guide on what to expect on your visit. Click here to find out more.

Do I need to visit the dealership?

There are many cases where you may not need to visit the Showroom. We can provide help and support on many topics, from car maintenance to buying a car, remotely via telephone, email and video calls. Where possible, we can offer unaccompanied test drives, in a safe way with social distancing measures in place.

We recommend you contact us to discuss your needs first, then we can decide together on the best solution and arrange an appointment if necessary.

If you or anyone in your household has a fever, cough or difficulty breathing, please stay at home and self-isolate in line with the Government advice. Do not visit our dealerships until after the recommended isolation period.

What should I expect if I do visit the dealership?

We are open for business, but our first priority is to keep you and our team safe, so your visit will be a little different to how it used to be:

  • You will notice lots of signs with information to help your visit run smoothly, maintaining the two-metre distancing rule at all times.
  • When you arrive please maintain a two-metre distance.
  • We will have sanitising hand gel available for you to use when you arrive, throughout your visit, and when you leave.
  • We will keep doors open where possible, and keep pathways clear, to avoid any unnecessary contact.
  • We will thoroughly clean all surfaces, vehicles and keys between every use.
  • We won’t be able to serve refreshments, but would be happy for you to bring your own.



Vehicle Maintenance Tips

You must make sure your vehicle is safe to drive. Government advice is that you should carry out the following checks:

Every time you drive you should check:

  • the windscreen, windows and mirrors are clean
  • all lights work
  • the brakes work

Your vehicle’s handbook will tell you how often to check the:

  • engine oil
  • water level in the radiator or expansion tank
  • brake fluid level
  • battery
  • windscreen and rear window washer bottles - top up with windscreen washer fluid if necessary
  • tyres - they must have the correct tread depth and be free of cuts and defects

The handbook will also tell you when your vehicle needs to be serviced. Please contact us if you need help finding this information.

Tyre tread

Tread must be a certain depth depending on the type of vehicle:

  • cars, light vans and light trailers - 1.6 millimetres (mm)
  • motorcycles, large vehicles and passenger-carrying vehicles - 1mm

There must be tread across the middle three-quarters and around the entire tyre.

How can I keep my vehicle’s battery maintained if I don’t drive for long periods?

Regular start-up of the vehicle on conventional engines (normal petrol/diesel engines) needs approximately 20 minutes of running to put back into the battery what you remove on start up, so to maintain this battery we would suggest 1 hour of running once to twice a week.You must not leave your vehicle unattended whilst doing this.

For Hybrid vehicles – the 12V auxiliary batteries are not used to start the engine, however, they are considerably smaller than those in conventional vehicles, so again 1 hour in “ready” mode once or twice a week should be enough to keep the 12V battery topped up through this difficult period.

If you have a 12V battery trickle charger, or a solar panel charger, and are confident using them, then these are a good option to keep the battery fully charged whilst the vehicle is stationary for a period of time.






TOYOTA ROADSIDE ASSISTANCE

During these times Toyota are here for you more than ever. 24/7 cover, 365 days per year our UK wide roadside assistance is here to help you.

USEFUL NUMBERS

Assistance in the UK

0800 246 824 or 01737 500 021

Assistance in Europe

00 44 1737 500 023

Enquiries and renewals

0344 701 6201


MAZDA ROADSIDE ASSISTANCE - CALL MAZDA FIRST

A complimentary service to all Mazda owners, regardless of the age of the vehicle or if you are the original owner of the car.​​

Call Mazda First for UK Assistance

 0800 015 0367 


HYUNDAI ACCIDENT AFTERCARE

If your Hyundai is involved in an accident, call Hyundai First.

For UK Assistance

0330 100 3124


The directors and full team at SDM would like to say a huge thank you to all of our loyal customers over the years for their endless custom and support, we hope it won't be long until we once again see you at our dealerships.

We hope your friends, family and loved ones stay safe during this time, we will work through this together.


If you would like to get in touch with us about any sales, aftersales or other enquiries please contact Lisa Aitken on 01324 616800 or at lisaaitken@sdm-group.co.uk who will be happy to help