John Webb and Elizabeth Allan - May 2018
I recently purchased a used Rav4 from your Falkirk branch. Brian Stirling was the salesman.Brian went out of his way to help us with the purchase.Very friendly, no pressure & nothing was too much trouble.We are delighted with the vehicle & will be returning to you for servicing in the future.
"Lesley was extremely helpful, efficient and cheerful, and the whole experience conducted over the telephone, was the best experience we have had with any car dealership."
In a word......brilliant! I've bought several cars from here, and my partner recently bought the i20 and is loving it. Excellent customer service, thanks Lesley
I love this garage. Bought my new Mazda today from Steven who was extremely pleasant and very helpful from the start of the sale to driving my car out the garage. Explained every single feature of the car and made me feel very comfortable driving out the forecourt. Would highly recommend this garage.
I recently purchased my first car with SDM Toyota, Falkirk. Staff were all helpful and friendly. Special thanks to Murray MacDonald in sales. Murray made the process of buying a car stress free and enjoyable. He took the time to explain all relevant details/forms etc. and helped find the perfect deal for myself. Over all a total credit to the company Great service team as well. Marc Stewart and Craig got the car looking lovely in no time, ready for me to collect. Many thanks.
This is my 3rd hyundai and love them, you are made feel very welcome and at ease, and the company would help you find the perfect model, thanks to Bob Bennet for my car and the other two I have had, superb service, thanks
This is my second deal with SDM,and I hope there will be a third.
"I got my car in December from SDM and the service I got was fantastic."
Alison Graham - February 2017
Bryon Smith - February 2017
"Special thanks to the guys at SDM Toyota, Mark in service, Callum in parts and Murray in sales also one other salesman that I didn't catch his name unfortunately.
Friendly, pleasant, Pleasure to speak to and above all dealt with me quickly and efficiently and with the upmost professional approach!
I deal with several main dealerships on a regular basis and I can confidentiality say these guys are the best I have come across!
5 stars and a credit to have as part of your team!"Michael Macritchie
"Thank you David for the excellent service received from buying to picking our new car up."
"Can I say a huge thank you to Tom who sold me my i10. Bought this week car to share with my daughter Charlotte when she passes her test. Tom you were excellent thanks for your help and advice on the model. Would definitely recommend SDM."
"Just collected my new car yesterday. Top class service from start to finish. Thank you to Bob for all the help."
"Many thanks for all your help choosing my new car. It was really nice to have that 'personal touch'."
Val & Eddie Hunter
"Just a little thank you for looking after me so well. I love my new car, the whole changeover went so smoothly. I couldn't ask for better."
"Thanks a bunch for making everything go so straightforward and helping me get my dream car. Love it."
"Thank you so much for making our new car experience so easy."
Janice and Danny Walt
"Just to thank you very much for all you did for us when getting my new car. All was very much appreciated. Thanks again for everything."
I have nothing but praise for SDM Mazda. Excellent sales. Even though I was a new customer I felt as if i was a valued customer. My sales assistant was amazing and deserves all the credit
At mazda the service I received was second to none. Very impressed by them
This is my seventh Toyota from SDM and they make purchasing a car a pleasurable experience and not a pressured one. I have nothing negative to report over my dealings with SDM over the years I have been a customer and friend.
Recently bought an aygo from the Falkirk branch and Brian was great. I was kept informed throughout the whole buying process only slight niggle was I thought the car would come with a full tank of petrol however it was only 3/4 full. Not a huge issue as the car is great for fuel!
★★★★★ 5 out of 5 stars.
Was treated extremely well and Brian did everything to make my purchase as simple as possible
Fantastic service from Robert during whole transaction !
Alex could not have made it easier to purchase my new car. Excellent service received.
If you want a dealer to value your custom,then look no further,been a customer for over 10 years,and always a pleasure
Recently purchased a new car with SDM Toyota, felt really comfortable buying from them and felt I was offered a very good deal. Would recommend
"The i10 Bill and I purchased from you last week is running well and I am enjoying driving the 'cool' wee car. You're very helpful attention and advice was very much appreciated. A really grateful thank you from us both."
Anne & Bill Johnston
"Thank you once again for helping us choose another car. Here's to happy motoring."
Dave & Trisha
"Thank you for all your help whilst we selected our new car. It is amazing and feels brilliant to drive."
The Welsh Family
"Thanks Lesley. I had a great relaxed, no pressure experience from you when buying my new car. It's great."
"Thank you for the best customer service experience I have had in a long time."
"Thank you so much for helping me with my first car!"
"Thank you for all the help you have given us over the past few weeks. You made the decision to buy a car very easy. You have looked after our interest at all times to provide the best service possible and give us the best deal you can. We know you will look after us in the future too."
Mr & Mrs Wilmanski
"Very many thanks for all your help. New car is marvellous - so far! Had great drive back and lovely to drive."
"Just a big thank you for all your help with getting our cars. I love my car and I am sure Ashley will love her car as well."
" Thank you for your help and advice on our purchase. We appreciate your attention to detail."
Brenda & John
"Thank you very much for your help and attention with our car purchase. We thought you made a good effort to meet our requirements and we wish you all the best in the future."
Ara & Alex Winton
"Thanks very much for helping us choose our new car. You made the process very easy and we look forward to driving our car."
Jean & Peter McQuade
"Brilliant service and Lesley Stronach was fantastic. A credit to the motor trade"
''Once again a big thank you to all the service staff at Mazda Falkirk, jenny had her Merc in for mot and tyres and once again the price was just as cheap as going to a back street garage, but fully trained technicians working on the car. Got it back washed and hoovered.
Thanks to Lisa John and the team.
Very satisfied customer. AGAIN.''
"Thank you so very much for all your help and kindness with the new car. I am thrilled with it."
"Excellent customer service from all of your garages, we buy our cars from Mazda normally and purchased a new car recently, we also got our mother in law to buy her car from Hyundai. Both gave fantastic service and we love our cars. All of the staff are lovely, we wouldn't purchase our cars from anywhere else. The quality of the cars are brilliant as well. Thank you for providing such a fantastic service to us."
"Really want to thank the the service and workshop staff at SDM Toyota , the staff were so friendly , polite and professional they made a recall a pleasant hassle free experience and the valet staff ensured I got my car back all clean and shiny."
"Great, friendly service, couldn't fault it. Love our new car :-) Thanks."
"Excellent service and no hard sell. Lovely friendly staff and a pleasure to deal with. Special mention for Bob! Will be recommending this garage to family and friends."
"Picked my new i20 today. Fantastic service...very patient.....and love the car. Cant fault them. Five star service and treatment."
"Great place to get my first car. Cracking staff great customer service. Well pleased and will defo recommend this place to my friends as my family did to me. Thanx"
"How buying a car should be! Friendly professional and no hard sell, thank you"
"I just wanted to write to you to express my sincere thanks to Jeff Chu for restoring my faith in used car dealerships. Jeff is an absolute asset to your business and I do hope you appreciate all his hard work, honesty and efforts. Because of the true professionalism Jeff showed when I recently made a purchase from you; I then went on to make a second purchase within a matter of only a few weeks. Both car purchases have worked out very well so far and Jeff's follow up customer service is first class. Never have I experienced such friendly follow-up when buying a car. I have also never enjoyed buying a car so much and I must say this is all down to Jeff and his non-pushy sales techniques and friendly manner. I have since passed on my thanks to Jeff but more importantly, I have made many of my family, friends and colleagues aware of the great customer service I experienced from SDM and most importantly Jeff.
When making my next purchase of a new car I will look no further than SDM and hope Jeff is still around!"
"I love my new Hyundai i10! Thank you Fraser and team for fantastic customer service. Our experience of SDM has been hugely positive all the way through and I know we are in good hands with our service package. Thank you. Jackie"
"The staff couldn't do enough for me when I went in. They showed me the model that I was after and explained everything to me. They were very nice"
"The staff were really helpful, Lesley Stronach who I was dealing with was absolutely spot on about everything. She was very friendly, helpful and gave me all the information I needed, Everything I asked, she had all the answers to and she got back to me every time, so the time was great."
"Everything was positive. They were very helpful, friendly and cheery abd they explained everything to me"
"The sales person was very positive about the car and told us all things good about ut, which was correct when I experienced driving the car. She obviously loved her job and it showed. She kept me informed at all times; we had a problem with the car since it was a late delivery. We said we were happy to wait as we wanted to have that car, but when she got word the car was coming more or less on time, she phoned me. We were lucky to have her, she was a credit to your organisation."
"The staff were so friendly, informative and made you feel at home, it was comfortable. They answered any questions you had, it was outstanding. Lesley Stonach, she was absolutely brilliant, outstanding. She even called the day before she went on holiday to to check everything was OK. She was brilliant"
"The car was well presented, it is a nice, clean showroom, the staff were very nice and helpful. In particular, they showed me all the cars and various models, and which car suited me regarding fuel consumption."
"Just a thank you for the excellent service I received when my car was in for it's service. It was returned clean and smelling fresh inside. I also purchased a set of mats from Adrian who went out of his way to help."
"To the Manager,
I brought my car for repairs today, and was able to leave it. The Service Manager very kindly offered me a lift home, as well as returning the car when it was repaired. I very much appreciated this.
Incidentally, the car is running very well!
"Excellent service all round."
"I have been purchasing from SDM since 1978 and have had at least 14 vehicles in that time. I have always found the sales, parts and service staff outstanding. Aftersales are excellent - they always follow you up to make sure that you are satisfied. The quality of service is first class and I would certainly recommend SDM to anyone."
Angus Maciver (Chairman) Forth Valley Institute of Advanced Motorists
"I have used SDM Ladysmill on a variety of occasions and found the staff to be extremely helpful and professional, all work being carried out to a high standard."
Denise Veitch. Secretary - Institute of Advanced Motorists