Service Advisor/Trainee Service Advisor

Job Description

Established in 1966, SDM Group are a family run business and one of the longest standing and well respected motor groups in Falkirk. We feature brands such Toyota, Mazda and Hyundai.

We currently have a vacancy for a Service Advisor or Trainee Service Advisor to join our SDM Group service department. This is an exciting opportunity for a motivated, confident individual that can work as part of a team, to join a well established family run group.

This is an amazing opportunity to work for a family run company who are passionate about customer service and putting our customers at the forefront of what we do.

Responsibilities and Duties

SDM’s Service Advisors provide the highest level of customer satisfaction by exceeding customer expectations both face to face and via the telephone.

Working as part of our servicing department you will give every customer a high level of customer service and provide them with increased awareness and knowledge of their car so that they leave our dealership feeling extremely satisfied each time.

Your role is to respond positively to customer telephone and face-to-face enquiries relating to service and repairs and ensuring the vehicle will be ready at the time agreed.

You will be answering customers' questions regarding technical problems, warranties, services and repairs in a manner that is easily understood and checking all documents for accurate completion, maintaining all invoices and job cards and ensuring work in progress is kept to a minimum.

What we’re looking for

• Experience gained from a similar automotive role is an advantage
• A confident user of computers and a working knowledge and understanding of Kerridge software is desirable
• Ability to work effectively in a partnership with others
• Full UK Driving Licence is beneficial
• Undertake any other duties as requested

Monday to Friday 8.15am -5.30pm. You will also be required to work some Saturday mornings.

If you would like to find out more information about this opportunity please feel free to call Lisa Aitken any time on 01324 616800.

Job Types: Full-time, Permanent