Service Advisor/Trainee Service Advisor

Job Description

Established in 1966, SDM Group are a family run business and one of the longest standing and well respected motor groups in Falkirk. We feature brands such Toyota, Mazda and Hyundai. This is an exciting opportunity to work will some of the world's largest car manufactuers.

We currently have a vacancy for a Service Advisor or Trainee Service Advisor to join our SDM Toyota service department.

You will be working for a local, family run company who are passionate about customer service and putting our customers at the forefront of what we do.

We are looking for a motivated, confident individual that can work as part of a team and is dedicated to providing first class customer service. This customer-facing position will be ideal for someone who’s already worked in a customer service related role.

SDM’s Service Advisors provide the highest level of customer satisfaction by exceeding customer expectations both face to face and via the telephone.

Working as part of our servicing department you will give every customer a fantastic experience and provide them with increased awareness and knowledge of their car, so that they leave our Toyota dealership feeling extremely satisfied each time.

Duties and responsibilities

• Respond positively to customer telephone and face-to-face enquiries relating to service and repair
• Use our booking management system to book customers in for servicing or repairs
• To supply accurate estimates for servicing and repairs, ensuring the customer is aware of costs and timescales involved
• Making customers aware of any faults or repairs found on their vehicle and giving them clear and accurate solutions
• Have confidence to resolve any issues that may arise efficiently and in a timely manner.
• Liaising with the workshop to progress work through the system
• Answering customers' questions regarding technical problems, warranties, services, and repairs in a manner that is easily understood.
• Checking all documents for accurate completion, maintaining all invoices and job cards, and ensuring work in progress is kept to a minimum.
• Maintaining knowledge of aftersales products and services, upselling work and service plans where appropriate
• Keep up to date with manufacturer training and standards.
• Undertake any other duties as requested to support the service department and the group.

What we’re looking for

• A passion for delivering outstanding customer service
• Excellent communication skills
• Ability to work effectively in a partnership with others
• Can work under pressure in a busy environment
• Ability to prioritise your workload
• Good computer literacy
• Excellent problem solving and decision-making skills

What’s nice to have

• Experience gained from a similar automotive role
• Experience of upselling products or services is advantageous.
• A working knowledge and understanding of Kerridge software
• A Full UK Driving Licence is beneficial

Hours of work are Monday to Friday 8.30am -5.30pm.

Competitive salary.

Full Time. Permanent

To apply for this position send your CV and cover letter to Emma Allison by email on emmaallison@sdm-group.co.uk