SDM Group Receptionist

Established in 1966, SDM Group are a family run business and one of the longest standing and well-respected motor groups in Falkirk. We feature brands such Toyota, Mazda, and Hyundai.

About the role:

As SDM’s group receptionist you will be the first point of contact for customers both in the dealership and over the phone, so it is important that you are a warm and confident individual who thrives in a customer focused environment.

You will be dealing with a busy switchboard and directing calls for our 3 franchises and bodyshop so we are looking for a well presented, friendly and enthusiastic individual with a confident telephone manner who can greet and direct customer’s calls quickly and efficiently.

Part of your role will also include administration for our service departments and bodyshop, so the ability to be organised and adaptable with great attention to detail is a must.

Responsibilities and duties:

  • Ensure the volume of calls coming into the dealership are handled in a timely manner
  • Answer all internal and external calls promptly and direct them effectively to the correct department
  • Following guidelines and ensuring all customers are treated and dealt with in an appropriate and professional manner.
  • Greet all dealership visitors in a friendly and professional manner, assisting with queries and passing to the relevant department or colleague
  • Demonstrating an ambition to learn more skills.
  • Being responsible for reception/general administration duties or any other tasks required.

More about you:

  • Previous experience in the motor trade is desirable
  • Strong administration skills
  • Experience of managing your own workload
  • Attention to Detail
  • Excellent communication skills - both written and verbal

You must be able to:

  • Work in a busy environment.
  • Work skilfully and safely under pressure.
  • Carry out work in accordance with manufacturers specification.
  • Work as part of a team as well as on your own initiative

Working Hours:

· Monday to Friday 08:30 – 17:30

If you would like to find out more information about this opportunity or have any questions, please feel free to call Lisa Aitken any time on 01324 616800

To apply for this job please send your CV and cover letter to Lisa Aitken at

Ref: REC080221

Working Hours Monday to Friday 0830 - 1730
Location Middlefield, Falkirk
Salary Competitive
Closing Date 31/03/2021